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Ground Operations Management with AHM

About the Course

The IATA Ground Operations Management course is designed to equip you with knowledge of station control and supervision. You will learn how the key drivers to meet your station’s handling needs, reduce costs and provide quality service. Safety and security are paramount in the aviation industry, and you will learn how to implement a safety and security station management system according to industry standards and recommended practices. Using the latest edition of the IATA Airport Handling Manual (AHM) as a key reference throughout the course. You will gain a deep understanding of the manual and learn how to apply it to real-world situations. The course will also cover important topics such as airport operations, airport security, and emergency planning. By the end of the course, you will be equipped with the skills and knowledge necessary to successfully manage an airline station.


Once you have completed the exam or the duration of the Course elapses, you will not be able to access the course contents.

What You will Learn

Upon completing this Course, you will be able to:

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM)

Course Contents

The Key Topics Include:

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering

Who Should Attend

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level
Exam Information

If you need help studying this course, click here to connect with a Tutor/Expert. The Tutor/Expert will help you by teaching you the ab initio of Aviation, and some aviation terms.

If you are interested in this Course, click on the Register Button below. This connects you to an expert that will guide you to register and show you how to maneuver throughout your studies period.